EarthOMs Terms & Policies Overview
Welcome to the EarthOMs Terms & Conditions page. Here, you’ll find all of our legal, policy, and compliance documentation in one place. These documents reflect our commitment to transparency, guest and host safety, product integrity, accessibility, and environmental stewardship. Whether you’re staying, hosting, or shopping through our platform, we encourage you to review the policies below to understand your rights and responsibilities. Questions? Reach out to ContactEarthOms@gmail.com.
EarthOMs Terms of Service
The EarthOMs Terms of Service governs your use of our platform, including all bookings, product purchases, and account activity. It outlines user eligibility, our marketplace role, guest/host responsibilities, fees, dispute resolution, and limits of liability. By using our site, app, or services, you agree to these terms in full.
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Guest Terms
This agreement details the expectations for travelers booking through EarthOMs. It includes rules around cancellations, refunds, security deposits, behavior, damages, accessibility, service animals, and what to expect from listings. It complements the general Terms of Service and is binding on all Guests.
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Privacy Notice
Our Privacy Notice explains how we collect, use, and protect your personal information when you engage with EarthOMs. It covers everything from account creation and bookings to cookies, payment processing, IA audits, and your data rights under U.S. and international laws.
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Cancellation Policy
This document defines the cancellation rules for bookings on EarthOMs, including refund eligibility, host-specific policy tiers (e.g., Flexible, Moderate, Strict), and the procedure for disputes or force majeure situations. Both Hosts and Guests should familiarize themselves with this policy to avoid misunderstandings.
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Returns, Warranty & Merchant-of-Record (MoR) Policy
This policy governs all purchases made through our “Shop Your Stay” marketplace. It outlines return eligibility by product category, warranty coverage, refund timelines, who pays return shipping, and how we handle defective or incorrect items. It also explains when EarthOMs acts as the Merchant of Record vs. when a brand partner does.
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Seller-of-Travel Disclosures
In some states, EarthOMs may be classified as a “seller of travel” when offering bundled lodging or eco-tourism packages. This document outlines our compliance with state-level consumer protections, refund requirements, and bonding/registration obligations where applicable.
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Green Claims Guide
This guide provides rules and expectations for how Hosts, Affiliates, and Partners may describe their sustainability efforts. It aligns with FTC guidelines and other truth-in-advertising principles, helping ensure that any green or eco-friendly claims on EarthOMs are accurate, evidence-based, and not misleading.
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Non-Discrimination & Accessibility Policy
EarthOMs maintains a zero-tolerance policy for discrimination and requires Hosts to honor service animal rules and accessibility regulations. This policy affirms our commitment to inclusion and outlines expectations for both property design and interpersonal conduct.
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DMCA Policy and Copyright Agent
This policy outlines how EarthOMs responds to copyright complaints under the Digital Millennium Copyright Act (DMCA). It provides instructions for submitting takedown notices and designates our registered Copyright Agent for intellectual property concerns.
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